AutomotiveExample Deployment
Keeping Technicians Working While AI Handles the Phones
Overview
An independent auto repair facility needed to reduce interruptions caused by appointment calls, service questions, hours, directions, and vehicle-status inquiries.
24/7
Appointment Capture
40%
Fewer Routine Calls
< 5 sec
Answer Time
10+ hrs
Staff Time Recovered
The Pain Points
- Technicians interrupted by phone calls
- Missed calls while staff assist customers
- Repeated questions about services and hours
- Manual appointment intake
- Customers calling for basic status updates
How OpsBoost Solved It
OpsBoost deployed an AI service assistant that answers common questions, collects vehicle information, captures the requested repair or maintenance service, and submits appointment requests without distracting technicians.
Key Capabilities
- Appointment requests
- Vehicle-information capture
- Service qualification
- FAQ automation
- After-hours answering
- Human transfer
- SMS confirmation
- Call summaries