DentalExample Deployment
Turning Missed Calls Into Booked Dental Appointments
Overview
A growing dental practice was losing prospective patients when the front desk was busy, after hours, or helping patients in the office. Staff also spent significant time answering repetitive questions, confirming appointments, and rescheduling patients.
24/7
Patient Call Coverage
< 5 sec
Average AI Response
40%
Fewer Routine Front-Desk Calls
15+ hrs
Staff Time Recovered Weekly
The Pain Points
- Missed calls during busy office hours
- Prospective patients calling after hours
- Staff repeatedly answering insurance, hours, location, and service questions
- Manual appointment requests and confirmations
- Front-desk interruptions while assisting in-office patients
How OpsBoost Solved It
OpsBoost deployed an AI voice and chat assistant trained on the dental practice's services, hours, policies, insurance information, and appointment workflow. The assistant answers common questions, captures prospective-patient information, handles appointment requests, and escalates calls requiring staff assistance.
Key Capabilities
- 24/7 AI phone answering
- Website AI chatbot
- New-patient lead capture
- Appointment request handling
- FAQ automation
- Human call transfer
- Call transcripts and summaries
- Lead notifications