HVACExample Deployment
Capturing HVAC Service Calls 24/7
Overview
An HVAC contractor received valuable service calls after hours, during weekends, and while dispatchers were already assisting customers.
24/7
Call Coverage
< 5 sec
Answer Time
100%
After-Hours Lead Capture
60%
Routine Calls Automated
The Pain Points
- Emergency calls arriving after hours
- Missed leads during peak weather
- Dispatchers repeatedly collecting the same information
- Technicians interrupted by basic customer questions
- Customers calling competitors when calls go unanswered
How OpsBoost Solved It
OpsBoost deployed an AI service coordinator that answers every call, determines whether the issue is heating, cooling, maintenance, or emergency service, collects customer information, and routes urgent calls based on company rules.
Key Capabilities
- Emergency-service triage
- Lead qualification
- Service request capture
- Appointment scheduling
- ZIP/service-area validation
- Human transfer
- SMS confirmations
- Call summaries