Beauty & WellnessExample Deployment
Converting Treatment Questions Into Consultation Bookings
Overview
A med spa received a high volume of questions about services, pricing, availability, promotions, preparation, and consultation scheduling through both its website and phone system.
24/7
Inquiry Coverage
< 5 sec
Response Time
50%
Routine Questions Automated
100%
After-Hours Lead Capture
The Pain Points
- Large number of repetitive treatment questions
- Reception staff interrupted while assisting clients
- Missed inquiries after hours
- Prospects comparing several providers
- Manual consultation booking requests
How OpsBoost Solved It
OpsBoost created an AI concierge trained on approved service information, business policies, pricing guidance, hours, and consultation workflows. Visitors can ask questions by phone or website and request a consultation immediately.
Key Capabilities
- AI phone concierge
- Website chatbot
- Consultation scheduling
- Service FAQs
- Lead capture
- Human transfer
- SMS follow-up
- Conversation summaries