Behavioral HealthExample Deployment
Making Therapy Intake Easier Without Overloading Staff
Overview
A counseling practice needed a better way to respond to prospective clients while therapists were in sessions and administrative staff were unavailable.
24/7
Inquiry Coverage
< 5 sec
Response Time
50%
Fewer Routine Questions
100%
Lead Capture After Hours
The Pain Points
- Therapists cannot answer phones while in sessions
- Prospective clients often call outside office hours
- Repetitive questions about services, availability, location, and insurance
- Intake inquiries requiring manual callbacks
- Potential clients contacting several practices simultaneously
How OpsBoost Solved It
OpsBoost created an AI intake assistant that answers approved administrative questions, explains available services, gathers basic contact information, identifies the type of service requested, and routes appointment requests to the appropriate staff member.
The system is designed to avoid providing clinical advice or replacing a licensed mental-health professional.
Key Capabilities
- 24/7 inquiry handling
- Administrative FAQ automation
- New-client intake
- Appointment request capture
- Website chatbot
- Human escalation
- Conversation summaries
- Emergency/crisis messaging rules