Interactive tool

    Is Your Business Ready for an AI Receptionist?

    Answer ten quick questions about how calls reach your business today. You'll get a suggested starting point for AI phone automation — and what should stay with your team.

    No email required. Your answers stay in your browser.

    This assessment is an educational planning tool and is not professional, legal, operational or compliance advice.

    During business hours, how often do calls go unanswered?

    1. Missed calls

    How many calls arrive outside business hours (nights, weekends, holidays)?

    2. After-hours calls

    Do several calls come in at once, or in seasonal or daily rushes?

    3. Call spikes

    How many calls are routine questions (hours, pricing basics, service area, status)?

    4. Repetitive inquiries

    How much of your scheduling or booking happens over the phone?

    5. Appointment scheduling

    Are your call-routing and escalation rules written down (who gets which calls, what's urgent, who's on call)?

    6. Documented routing rules

    How often do calls need a person's judgment (sensitive, complex, or exceptions)?

    7. Human-required situations

    Do you use a calendar, CRM or job system the phone process could connect to?

    8. Integrations

    When a new customer calls, does your team ask a consistent set of questions?

    9. Lead qualification / intake

    What happens to calls nobody answers today?

    10. Current missed-call handling

    0 of 10 answered

    How the suggestion is chosen

    • Each answer adds weight toward one or more starting points: overflow, after-hours, hybrid human + AI, or 24/7 AI.
    • If routing and escalation rules aren't defined — and some calls need a person — the result is Needs Workflow Design First, regardless of other answers.
    • 24/7 AI is only suggested when your rules are written down and calls rarely need judgment.
    • When two options score the same, the lower-risk option is suggested (overflow, then after-hours, then hybrid, then 24/7).